carbparts.com?
Posted: 10:13 am Dec 12 2008
Has anyone ever used them? A few months ago I ordered a few jets and a float bowl gasket. They showed up but they had forgotten the gasket. I told them this and also said I needed one more pilot jet. They just tossed that in for free and sent both out. So while they were a little slow and forgot the gasket, they did make good and send a free pilot jet.
Then a few weeks back I needed a PWK35 jet block gasket. It was $4.41 at MxSouth, but the guy said I needed to place a $30 order of carb parts for him to be able to order it. So I called CarbParts.com and he said it wasn't in stock, but that part was no longer made and there were only two left with the distributor (I assume Sudco). He said that it was $21.50. I went ahead and told him to order it. I then called Sudco and they said it was $4.41 and that it was still being made and they had 5 of them. So I ordered two and called back Carbparts.com (this was 5 minutes after I had ordered it) and asked if I could cancel and he said that was fine. 3-4 weeks later a UPS ground envelope shows up with the gasket and a receipt for $31.50 ($21.50 + $10 shipping). I email them and told them this story and they are offering to waive the restocking fee and credit $21.50 if I ship it back. Would you be ok with this? I understand what it is like to be a small company, but I see this as their mistake. If it was not ok to cancel he should have told me that at the time. I don't think I will be ordering from them in the future though.
Then a few weeks back I needed a PWK35 jet block gasket. It was $4.41 at MxSouth, but the guy said I needed to place a $30 order of carb parts for him to be able to order it. So I called CarbParts.com and he said it wasn't in stock, but that part was no longer made and there were only two left with the distributor (I assume Sudco). He said that it was $21.50. I went ahead and told him to order it. I then called Sudco and they said it was $4.41 and that it was still being made and they had 5 of them. So I ordered two and called back Carbparts.com (this was 5 minutes after I had ordered it) and asked if I could cancel and he said that was fine. 3-4 weeks later a UPS ground envelope shows up with the gasket and a receipt for $31.50 ($21.50 + $10 shipping). I email them and told them this story and they are offering to waive the restocking fee and credit $21.50 if I ship it back. Would you be ok with this? I understand what it is like to be a small company, but I see this as their mistake. If it was not ok to cancel he should have told me that at the time. I don't think I will be ordering from them in the future though.